Do you need and appointment with the GP or can it be solved using the 'MINOR AILMENTS SCHEME' this new service allows for you and your family to be provided with free medication (if eligable), free advice and free support from a pharmacist rather then be seen by the GP for a minor ailment concern such as eczema, indigestion, migraines, blood pressure checks, stop smoking advice, minor rashes and much more. Please watch the You Tube video on minor ailments to help explain this in more detail.
Booking a Doctors Appointment
We offer appointments with our doctors every morning and afternoon Monday to Friday – we do not close for lunch and our usual opening times are 8am to 6.30pm. Our doctors start and finish at different times, so for example, Dr Matthews will start her morning session at 8am, whilst Dr Fox does not start until 9.30. This is to be able to give you, our patients, a choice.
Occasionally, we do close for a training event on an afternoon, but these dates are clearly displayed in our waiting room and on our website.Like other doctors surgeries, it can sometimes seem difficult to get an appointment with the GP you want at a time that you want. We aim to ensure that there are appointments available both for patients to be seen immediately and for those who want to book to ahead (up to 4 weeks in advance). We also offer telephone consultatons and telephone call backs from our GPs which many patients find very convenient.
Please also remember that our female GP partners are all part time, so only work the equivalent of 2 days per week. Their appointments are further restricted as they each take turns in being the emergency doctor, so on these days, they will have no prebookable appointments for the afternoon of that day.
Telephone consultations can be used as an alternative to a face to face consultation in certain circumstances where a problem can be resolved with brief advice. For example, queries about medication, test results,fit notes, inital queries about symptoms. A telephone consultation can often prevent the need for a visit to the doctor. We also use this method to ‘triage’ patients requesting a same day appointments once all our appointments for the day have been booked. So if this happens, you will be asked by the reception team for some brief details and a telephone number where the doctor can reach you. This helps the doctor to prioritise so that patients are seen according to their need. Patients will always be offered a face to face consultation where necessary.
Our receptionists are trying very hard to stop advising patients to ring back on another day. However, for them to help you, please be prepared to either tell them the nature of your problem, or to be asked what it is you need to see the doctor for.
All surgeries are by appointment. Please give as much notice as you can for routine appointments. Where possible, please try to see the same doctor throughout an illness or problems, so that they are familiar with your treatment and progress. If you are unable to keep an appointment, please inform the receptionist, so that someone else can be offered your place.
Patients who are unable to check in via our self check in screen because they are more than 5 minutes late for their appointment will need to see a receptionist who will speak to the doctor to see if you can still be seen.
All our doctors offered pre booked telephone consultations, so if you think that you questions could be answered over the telephone, please ask the receptionists to book a time slot for you. For example, if you wanted to speak to a doctor regarding test results, this does not necessarily need a face to face consultation.
If you have a lot to discuss, please advise the receptionist, who can give you a longer appointment, thus avoiding delays to other patients.
If you need to be seen the same day, we will arrange this for you. However, we may not be able to offer you the time or the doctor of your choice. If we are very busy, you may be asked to speak to one of the doctors, who will be able to assess the urgency of your case.
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Appointments With Dr Crichton
The demand for appointments with Dr Crichton far exceeds the number of appointments physically available. Please bear in mind that Dr Crichton works 4 days per week and is involved in our diabetic clinic and minor surgery which means he has less routine appointments to offer. It is also not appropriate to book a same day emergency appointment with him for a routine follow up. Patients can be disappointed to hear that there is a long delay. If you know that you need to see him again for follow up, then please bear in mind that we can book appointment up to four weeks in advance and the easiest way for you to access his appointments is via the on line appointment booking system. See the patient participation page for more details.